Worst Days Inn Ever in Scranton, Pa

My Family and I were travelling to West Virginia, from New Hampshire. We made reservations at the Days Inn Scranton, for August 8, 2007. We wanted to spend a night somewhere in between. We found this hotel through Hotels.com.

Unfortunately, our drive took forever to Scranton. We did not arrive till 3:30am. We were so tired, our children ages 4 and 7 were tired and cranky. All we looked forward to was climbing into bed. My husband went in alone to the lobby to check us in. My sons and I waited for about 15-20 minutes, then decided to go in and see what was going on. Although, the door to the hotel was wide open and there was music playing in the office behind the front desk, there was nobody to find, except for my husband of course. No desk clerk to check us in. By this point, my children are freaking out because they just want to go to sleep. Myself and my husband, are getting more and more impatient. Wondering where the heck the desk clerk is. This goes on for another 20 minutes. Finally, we decide to leave. My husband had seen on the desk his name on a sheet of paper with our reservation information, so he wrote on this, that we waited for 40 minutes to check in, and that we were going to another hotel. On the 9th, we called and the front desk clerk told us, we could of just checked out. He then told her that we never checked in and why, and that he wanted to make sure we were not charged. She was rather snotty and told him, ';well, that desk clerk was sick and we would have to call back to speak with her manager and have proof that we stayed at a different hotel. We ended up staying an extra night at the hotel we were at (The Marriot%26#39;s Residence Inn - which was fantastic, the best customer service ever), so my husband went on the 10th to speek directly with the manager. She did not appologize. Just made excuses for her desk clerk being sick. She did write a note saying that we did not stay with them. But again in it trying to excuse her desk clerk%26#39;s absence.

What has followed has been a very big pain! We have gotten charged. We had to contact Hotels.com. They tried to call the manager at Days, but was always told she was busy or not in. My husband tried calling, and always got the same thing. Everytime the desk clerk was very rude. Once, my husband said he didn%26#39;t mind waiting. And, the desk clerk told him that her manager said that they would not put him on hold and either he gave them our phone number or they would hang up on him. He ended up doing this several times and they never called back.

It was very frustrating. We really could not believe how awful those people are, and the manager was at the Days inn in Scranton.

Worst Days Inn Ever in Scranton, Pa

That%26#39;s interesting. So what you%26#39;re saying is the clerk went home, and there was no staff there? Geez, that%26#39;s probably not legal!! I actually liked that hotel (stayed there a few months before you). I found all the staff pretty bright, cheerful and helpful. That%26#39;s when they%26#39;re there, of course :-).